VRBO Reviews

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by Arlene - April 02, 2016

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After years of paying Homeaway for my listing, I cancelled my Service today - When I said I wanted to cancel because of the service fee, they made ZERO effort to keep me as a good paying customer. They just immediately cancelled it and gave me a refund, I am shocked, Stupid bastards!

by Jesus F. - March 30, 2016

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Hi Yes homeaway will put your listing lower in the search results if you pay for the minimum listing also if you don't use the book it now option they will put you lower yet and they charge an additional fee there too They also charge 5 to 15 percent on all renters now regardless of how much your listing was I have 2 platinum listings and pay 1800 each They still charge the renters the fee Better off don't re new and go to another site

by Dora R551 - March 26, 2016

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I would advise everyone to NEVER BOOK WITH HOMEAWAY! They have a mandatory deposit policy and don't require home owners to justify their reasons for keeping the deposit. I recently rented a home with homeaway for a weekend getaway in La Jolla and I got scammed my $500 deposit even though I have not destroyed anything in the house. I spent a total of 3 hours calling the customer service on different dates and they were not helpful at all. The customer service representative told us "The guy literally said: we're not like Airbnb. We don't serve customers" and said that they will not help us get our $500 back. Bottom line: if you don't want to be charge an extra couple hundred dollars book with airbnb. I have rented from both, had customer complaints on both platforms and airbnb always made sure I got what I paid for.

by Jim834 - May 31, 2018

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I found this out at the 11th hour and felt I had no choice at that time but to renew. This new approach is a disaster. Renters don't like it and I don't like it. They won't disclose how they determine what you charge but for example for a $1000 charge for a weekend rental at our large lake home they add on $200. That's a 20% increase. I've had very few inquiries and no bookings since they made these changes. I'd love to hear if someone found a better site. Otherwise, we should all form a co-op and do this on our own and not worry about these large companies. I feel as though they're treating us like employees or franchisees except they have nothing at stake and we have everything at stake. And all the work. I just spoke with their customer service area to complain that I'm getting no bookings and I was told that "they're not for everyone anymore"... clearly!

by Grace S. - September 17, 2017

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This is totally unexceptable! I too have been with VRBO for over 5 years. Homeway has destroyed this company! Do they think they are the only option for people to rent out their homes? So bloody arrogant! I pay 650 Canadian a year for a basic site and now they want to charge my guests? I am letting all my renters know what they are doing and to stop booking with Home Away. What a rip off

by Luis M. - May 31, 2017

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As an owner I am significantly dismayed by Homaway's disregard for its core business, but understand the business has changed since the expedia buyout. That said, my challenge is do I find an advertising venue in the vacation rental space or simply revert to traditional rental models. In my market space with sub 1% vacancies the options are open and still profitable without the annoyance of corporate greed.

by Leslie623 - March 22, 2016

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Thanks for the heads up about HomeEscape. Anyone else know of other sites too? Please post all present and new sites that come as competitors. They are actually telling people they dont have to pay the fee but I dont see anywhere any of my renters can opt out of it. If there is a lawsuit, Ill be glad to link up to it. Let me know guys.

by Brad W. - March 11, 2016

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HomeEscape.com is relatively new but with the new Expedia Service charges on HomeAway/VRBO, the homeowners are moving over to HomeEscape in droves. Over the next year as the HomeAway subscriptions expire many of the homeowners will not renew with HomeAway if HomeEscape turns into a good alternative. In general we (homeowners) are pretty upset that Expedia is going to make over 4Billion in added income from our customers just in the first year of the fee, if folks continue to book through them. Many of us will feel pressure to lower our rental income but if you only knew our expenses you would know this is not really a big money maker for us - personally, these fees will actually put us well into the red. So, for our guests and ourselves, HomeAway will no longer be a site we do business with once our subscription expires. And, though we used to rent through them at least once a year, we're done with that as of now.

by Wendy709 - March 05, 2016

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Terrible experience. Homeaway states their is a covid-19 policy but they do not adhere to their own policy. The landlord has treated us terribly, refused to give any refund and Homeaway has been very difficult to work with. Will never rent from a Homeaway property again.

by Virgil - April 03, 2020

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As an owner/host you can always join StaySavr and they provide several ways for the cleverer guests to contact you direct and cut out the homeaway fees.

by Sherry Harper - December 17, 2018

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I don't think our guests are aware of the rip-off yet. Look what it took for us to figure out what they are doing.

by Henry - February 26, 2016

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by James303 - May 20, 2018

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No, they won't. Worst agency I ever dealt with. Warn all you friends. They should be put out of business.

by Vincent Diaz - August 19, 2015

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That has been been my experience. They are happy to post positive reviews and help the owners but they are NOT at all interested in honest reviews to help "renters". I would strongly suggest going elsewhere and/or vetting your potential rental owner VERY carefully and ask for verifiable references that you can follow up with.

by Caroline O. - August 18, 2015

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